Privacy Policy for Elena Kudina Veterinary Physiotherapy

Elena Kudina Veterinary Physiotherapy is committed to protecting the privacy of clients across all aspects of the business, including mobile veterinary physiotherapy services.

This privacy policy explains what data is collected, how it is used, stored and shared, and the rights of individuals under UK data protection law.

1. Who We Are

Business Name: Elena Kudina Veterinary Physiotherapy
Business Location: Manningtree, Essex, UK (mobile service)
Contact Email: elena@ekvetp
Phone: 07445033347
Website: www.ekvetp.uk

2. What This Policy Covers

This policy applies to all services offered by Elena Kudina Veterinary Physiotherapy

3. What Personal Data Is Collected

  • Client name, phone number, email address and residing/yard address

  • Animal information (name, species, clinical history, veterinary history)

  • Veterinary practice contact details (name, address, email, phone)

  • Relevant medical or clinical history

No sensitive payment information is collected directly. Payments are processed via bank transfer.

4. How Personal Data Is Collected

We may collect information through:

  • Contact forms on our website

  • Emails, phone calls, and text messages

  • Direct messages on social media platforms such as Instagram and Facebook

5. How Personal Data Is Stored

All personal data is stored securely and digitally:

  • Session notes, forms, and client data are stored on Google Drive, accessible only via secure login.

6. Who Data Is Shared With

  • Vet reports or updates may be shared with the referring veterinary practice, but only with the client's prior consent.

  • We also use Squarespace to manage our website and marketing communications. Squarespace securely stores email lists and sends occasional marketing emails.

No data is ever sold or passed to third-party companies for marketing purposes.

7. How Long Data Is Retained

All client data (including session notes and communications) is retained for 7 years in line with industry best practice and legal obligations. After this period, data is securely deleted or anonymised.

8. Marketing Communications

We occasionally send marketing emails to individuals who have explicitly signed up to our mailing list via our website. These emails may include updates, educational content, or information about services.

  • Subscribers can unsubscribe at any time via the link in any email.

  • We use Squarespace's built-in email system to manage and send marketing emails securely.

9. Legal Basis for Processing Data

We rely on the following lawful bases to collect and use personal data:

  • Consent — for marketing communications and contacting clients

  • Contract — to provide requested services (physiotherapy)

  • Legal obligation — e.g. maintaining clinical records

  • Legitimate interest — e.g. communicating with clients about ongoing care or bookings

10. Your Rights

Under UK data protection law, individuals have the right to:

  • Access their data

  • Correct or update their data

  • Request deletion of their data (unless required to retain it for legal reasons)

  • Withdraw consent (where processing is based on consent)

  • Complain to the Information Commissioner's Office (ICO) if they believe their data has been handled unlawfully

To exercise any of these rights, please email: elena@ekvetp.uk

11. Changes to This Policy

This policy may be updated from time to time. The latest version will always be available at www.ekvetp.uk. We recommend checking periodically to stay informed about how data is handled.

Kind Regards,

Elena Kudina
FEI Permitted Equine Therapist
PgDip Veterinary Physiotherapy, Anglia Ruskin University
IAAMT, NAVP memeber