By booking an appointment with Elena Kudina Veterinary Physiotherapy, you agree to the following Terms and Conditions:

1. Veterinary Collaboration

In accordance with the Veterinary Surgeons Act, if your animal has any diagnosed condition or is currently under veterinary care for any condition, I will require a veterinary consent form completed by your veterinarian before beginning physiotherapy. Owners must inform me prior to the session if their animal has any such conditions.

As a veterinary physiotherapist, I work alongside your veterinarian to provide the best possible care for your animal. If, during my assessment, I identify a condition that I believe requires veterinary attention, I will request that you consult with your veterinarian before proceeding with physiotherapy.

For the best outcomes of your animal treatment, reports with clinical findings are sent to your veterinarian.

2. Travel Charges

Travel charges are calculated based on distance from CO11 2PT:

•   0–10 miles: no charge

•  10–15 miles: £5 charge

•  15–20 miles: £10 charge

•  20+ miles: on request

3. Cancellation Policy

If you need to cancel or reschedule your appointment, the following charges will apply:

• 72 hours before the appointment: 20% of the session fee will be charged.

• 48 hours before the appointment: 50% of the session fee will be charged.

• 24 hours before the appointment: 100% of the session fee will be charged.

• No-show: 100% of the session fee will be charged.

4. Payment Terms

Payment options include:

•   Cash on the day of the appointment.

•   Invoice sent after the session, payable within 7 days.

Failure to complete payment within 7 days may result in additional charges:

•  A 20% late fee will be added to overdue invoices every 7 days until payment is received.

5. Use of Images and Videos

During physiotherapy sessions, I may take images or videos of your animal for use on my social media accounts and in educational resources. 

Please, inform me, If you prefer that images or videos of your animal are not used.

6. Liability & Owner Responsibility

Owners must ensure their animal is safely restrained and handled during appointments.

While I take every precaution to ensure a safe and professional service, the owner accepts full responsibility for their animal's behaviour during the session.

7. Data Protection & Confidentiality

Any information shared during consultations is treated as confidential and will not be shared with third parties, except with your veterinarian, if required.

Your personal details will not be shared without your explicit consent.

8. Privacy Policy

Elena Kudina Veterinary Physiotherapy is committed to protecting the privacy of clients and users across all aspects of the business, including in-person and online veterinary physiotherapy services and communication.

Please view the Privacy Policy on my website, which explains what data is collected, how it is used, stored and shared, and the rights of individuals under UK data protection law.

9. Agreement to Terms

By booking an appointment, you confirm that you have read, understood, and agreed to these Terms and Conditions.

For any questions, please contact me before your appointment.